Terms & conditions
Being a mobile service, we come to you expecting to have the following:
Access to power and water
Space to perform our service
Permission to be on-premises if you are not the owner
A safe location and conditions to service your vehicle
If we arrive and the previously mentioned conditions are not met, we reserve the right to reschedule the service at a later time/date that works for both parties.
IMPORTANT NOTE
Please have all personal items and valuables removed from the vehicle before we arrive as we are not responsible for lost or damaged items. All items found in the vehicle will be placed in a plastic bag and left in the vehicle for your reclaiming. This may include any trash left behind in the vehicle too.
We will not remove, move, or replace any type of child seat or restraint system. We ask that our customers remove child seats and booster seats before we arrive. Should the child seat be left in the vehicle, we will do our best to clean around the car seat but can’t promise your total satisfaction.
OWNER'S RISK
All vehicles are cleaned at the customer’s own risk and must be able to withstand normal cleaning processes. Any damage claims as a result of cleaning will be limited to the cost of the service.
Our team will conduct an inspection prior to the detailing. The inspections done are reflected in our official form, which you need to sign if you agree with the result and the price.
Vehicle Sizing
Our packages and pricing vary for vehicles of different sizes, categorised as small, medium and large. We classify vehicle sizing as per below.
Sedans:
Small – approx. <4m–4.4m in length
Medium – approx. 4.5m–4.6m in length
Large – approx. 4.7m–4.8m in length
XL – approx. 4.9m and over in length
SUVs:
Small – 2-door SUVs (approx. <4m–4.4m in length)
Medium – approx. 4.5m–4.6m in length
Large – approx. 4.7m–4.8m in length
XL – approx. 4.84m and over in length
All 4X4s and vans are classified as large vehicles. If you are unsure what classification your vehicle falls under, please ask one of our experts.
DETAILING TIMES
Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfil the detailing type. We will make every attempt to start or arrive within the time scheduled. however, we allow a 30 minute grace window as each vehicle and customer is different and may require more or less time to fulfil the detailing service.
Whilst every effort will be made to keep regular bookings to the same day and time each week, sometimes it may be necessary to make changes but we will endeavour to communicate the changes prior to arrival.
We reserve the right to alter or move a booking with weather conditions and/or machinery or equipment failure.
We reserve the right to refuse or deny any booking or continue with their service if they deem the customer to be unreasonable or unsafe.
All bookings placed require address, contact details, email address, service and vehicle condition verification. Service requests are not guaranteed at time of booking and may be cancelled at any time at the sole discretion of Yakuza Detailing.
Yakuza Detailing reserves the right to refuse service to anyone.
Yakuza Detailing reserves the right to refuse or deny customer demands above and beyond the booked detailing.
You will always be treated with respect. Yakuza Detailing will not tolerate any verbal or physical abuse towards any of our staff under any circumstances and will take the relevant actions should any such behaviour be encountered.
Yakuza Detailing reserves the right to amend these terms and conditions without prior notice.
CORPORATE & FLEET PROGRAM
Prices are based on a flat rate of $110 per vehicle. A surcharge of $30 applies to XL size vehicles. Please refer to our sizing guide above. Additional charges may be incurred for heavily soiled vehicles.
To be applicable for our corporate and fleet program, you must be an Australian Registered Business with a valid ABN and a minimum of 4 cars per month. Bookings are made one month in advance.
For dealership pre-delivery, a minimum of 5 vehicles per week is required.
If paying monthly, failure to make payment may result in your program being cancelled.
Credit card details will be taken as security for all new clients.
Pricing & Payment
Yakuza Detailing reserves the right to charge each vehicle according to its condition and the type of vehicle.
Yakuza Detailing reserves the right to amend any price during the detailing should it differ from the original estimate.
Prices online include GST that apply to services.
We accept cash and all major credit cards except for American Express. There may be a small surcharge upon using payments made by a credit card.
Invoices and receipts will be rendered by Yakuza Detailing to the customer via email once the services have been completed.
Yakuza Detailing reserves the right to amend these terms and conditions without prior notice.
Additional add-on prices and times are an estimate only and will be determined upon inspection of the vehicle.
Cancellations & Rescheduling
We understand that sometimes schedule adjustments are necessary. As a common courtesy to everyone, we would greatly appreciate a 24-hour notice prior to cancellations or rescheduling of appointments. The cancellation/rescheduling policy gives us time to inform our waitlist clients of any availability. In this way, another customer may have an opportunity to grab your existing time slot.
The following terms and conditions apply to all appointments.
We require 24 hours notice to cancel or reschedule any appointment or service.
In the case of booking an appointment within 24 hours and you plan to cancel or reschedule your booking, we require 12 hours notice.
If you cancel or reschedule your appointment within less than 24 hours of your booked appointment, you will forfeit your deposit or incur a charge of 50% of the service cost.
In the case of bad weather conditions and you wish to cancel or reschedule your booking without enough notice, you will not be charged.
Yakuza Detailing reserves the right to take full payment if a booking is cancelled or rescheduled on the day of appointment without prior agreement.
Failure to be present at the time and location of the booked service will result in the cancellation of the appointment by Yakuza Detailing and will be considered a cancellation policy violation and the full value of the booked service will be charged.
Communication
Yakuza Detailing will send you a text message or email to confirm your service request, remind you of your appointment, notify you of your invoice and receipts, and acknowledgement of your cancellation or rescheduling of your appointment.
Service Guarantee
If there is a probable and clear cause that the service detailer did not fulfil the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost redo the uncompleted or unsatisfactory portion of the service free of charge.
Any claims must be filed within 24 hours of the completion of the service by phone or email. Pictures of the area must be emailed to the email address stated below for a final decision to be made at our discretion:
Pre-existing Damages
It is difficult to find pre-existing damages during the initial vehicle inspection. Some vehicles tend to have interior components that are broken, scratched, worn out, faded, do not work or become loose or cracked without the owner’s knowledge. Should we find any items that do not work, are worn, scratched, cracked, faded, or broken, we will bring it to your attention, and you therefore agree not to hold Yakuza Detailing responsible for any pre-existing damages to your vehicle.
Dirt can hide swirl marks, scratches, dents, paint chips, fine lines and marks. Should we find any exterior imperfections, we will make you aware, however, we will not be responsible for correcting these pre-existing paint imperfections if your service does not include them. Yakuza Detailing will not be held responsible should we find pre-existing paint imperfections during our normal course of detailing that you were not aware of.
If we do find any scratches, dents, paint chips, fine lines or any broken component during our cleaning, we will take a photo with a timestamp to ensure you that we are not liable.
Product purchases
We endeavour to accurately reflect the status of our stock on our website. If you purchase a product that is no longer in stock, you will be notified and refunded within 24 hours of purchasing.
We offer free returns for incorrect sizing of car covers. To be eligible for a return, your item must be unused and in the same condition that you received it in. It must also be in the original packaging.